Terms and conditions

Terms and Conditions for Sunday Romance

 

Sunday Romance
Heibergsgade 10, 2. tv.
8000 Aarhus C
TEL: +4560302870
CVR: 39498162

 

Payment

 

Sunday Romance receives online payments with credit card, Visa / Dankort, Visa, Mastercard and Paypal.

Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

Sunday Romance uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and cannot be read by other outsiders.

 

Delivery

 

The delivery time for your order is 2-4 business days for danish orders. 

Sunday Romance ships Danish orders with: DAO

Shipping is calculated based on weight.


You will always receive a track and trace number so you can track your package, from our warehouse and home to you.

 

Cancellation

 

There is a 14-day full right of return on items purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You will bear any return costs yourself.

Request for cancellation must be notified to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the cancellation right.

Request for use of the right of withdrawal must be sent by mail kontakt@sundayromance.dk. The notice must clearly indicate your desire to use the right of withdrawal. 

Read more about how to return your item below return.

 

The condition of the item upon return

 

You are liable for the deterioration of the value of the product, which is due to handling other than what is necessary to determine the nature, properties and function of the product. This means that you must try the item in the same way as if you were shopping in a physical store.

If the item has been tested in addition to what is described above, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back. It is up to the Sunday Romance to assess the condition of the item.

If you receive a discount in connection with the purchase of several items at the same time and choose to return the item that triggers the discount, the discount will be deducted from the amount refunded.

 

Warranty

 

There is a 2-year right to make a complaint about products in accordance with the Danish Sales Act. The right of complaint applies to all defects in material and manufacture.

Complaint regarding. Defective situation must be reported to Sunday Romance within a reasonable time after receipt. Here, max. two months as a reasonable time, unless otherwise agreed. The buyer must pay for the item to be sent back to Sunday Romance.

The complaint is dropped due to incorrect or unusual operation of the product. You can read more about how to treat and care for your Sunday Romance products here.

Upon return, the company is contacted by email: kontakt@sundayromance.dk and the item is sent to:

Sunday Romance

Heibergsgade 10, 2. tv.
8000 Aarhus C
TEL: +4560302870

 

Customer & Privacy Policy

 

We do not resell personal information and do not disclose your personal information to others, they are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with Sunday Romance, we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal information for the purpose of being able to deliver the item to you.

The personal information is registered with Sunday Romance and stored for up to five years, after which the information is deleted.

When collecting personal information through our website, we ensure that it always happens when you give your explicit consent, so that you are informed of exactly what information is collected and why.

The director and employees of Sunday Romance have access to the information recorded about you.

The data manager in Sunday Romance is: Louise Byskov Ovesen

We do not store and transmit customer information encrypted.

As registered with Sunday Romance, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this are directed to kontakt@sundayromance.dk.

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Appeals

 

Complaints about products can be sent by email to: kontakt@sundayromance.dk